Improving the process to reduce ophthalmologic surgery

Autores: Maria Clara Padoveze, Denize Fornazari de Oliveira, Christiane Russo, Rosaura Antonieta Azevedo de Faria, Mariza Lino, Maria Lourdes Fraga Penteado, Mirian Franzoloso Santos Martins, Ana Paula, Neuza Heli Zanoveli Santos, Silvia Elaine Melo, Keila Monteiro de Carvalho Ano: 2010 Ver publicacao original

Improving the process to reduce ophthalmologic surgery cancellation and patient complaints Melhorando o processo para reduzir o cancelamento de cirurgias oftalmológicas e as queixas de pacientes Mejorando el proceso como para reducir cancelaciones de cirugías oftalmológicas y quejas de pacientes

This study aims to describe a quality intervention program to reduce the rates of ophthalmologic surgery cancellation and patient complaints. Methods: the study was carried out at a university hospital in the state of Sao Paulo, Brazil. The intervention occurred from July to December, 2007….